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Supply chain practitioners have made great strides in forming collaborative partnerships, yet the end consumer is often left out of these plans. Being an important member of the supply chain, we propose that supply chains need to get closer to the end consumer ‐ forming collaborative relationships that center around demand planning. Developing subscription relationships with end consumers will lead to increased planning time, which will result in dramatic cost reductions and superior consumer value and satisfaction through lower costs, increased convenience, and improved availability of supply. Being a new and unique strategy, not all consumers will adopt subscription supply chains. However, we argue that some consumer segments will receive tremendous value and satisfaction purchasing certain types of products and services through subscriptions. Tremendous opportunities await those supply chains who target the right consumers, marketing the right products and services through a subscription supply chain.

To use customer value and satisfaction data effectively, the company culture must embrace, support, and encourage customer value and satisfaction initiatives. The purpose of this article is to discuss the nature of a customer value and satisfaction culture and to model how best practice companies transform their cultures. The research results make a contribution to the literature by revealing unique insights into the nature of a customer value and satisfaction culture and by offering practitioners a model of how to manage such a culture.

One strategy that can offer substantial transportation performance improvement is freight consolidation. Freight consolidation refers to the practice of aggregating customer orders over space and/or time until a specified minimum total shipment weight/volume is accumulated and/or a maximum holding time for the oldest customer order is reached. The aggregated customer orders are then shipped together.

Career shifts and talent shortages in supply chain management (SCM) are evident at most occupation levels and need further attention and understanding. The purpose of this paper is to present factors that shape SCM career expectations, choices, and satisfaction and to advance career theory and research that is currently absent in SCM literature.

This study administered open‐ended surveys to individuals educated and working in SCM to elicit the satisfaction and dissatisfaction that professionals derive from various aspects of their SCM careers. Resulting data were content analyzed and categorized into major themes representing career satisfiers (likes) and dissatisfiers (dislikes).

This exploratory study found evidence of traditional career components and the presences of objective and subjective components that transcend organizational boundaries. The results indicate an emergence of the boundaryless career concept in SCM, as the SCM career appears less dependent on a single employer. From the data emerged six major career satisfiers and seven major career dissatisfiers. Challenge is the most satisfying aspect of a SCM career. Challenge, however, may have limits, as the most dissatisfying aspect of a SCM career is the overload that can overwhelm a SCM professional in his or her career.

Career satisfaction can be readily measured and categorized to explain SCM career expectations and choices that may lead to positive or negative work outcomes. Supply chain managers could utilize the information to understand employee perceptions and behaviors that may influence performance and to contend with disruptive career shifts and looming talent shortages in SCM.

This paper introduces contemporary career theory concepts and is a first of its kind in the field that explores attitudes and perceptions toward careers in SCM, as it focuses on career satisfiers and dissatisfiers described by SCM professionals.

Volume 25 celebrates the 25th year of publication for the American Journal of Business (AJB). Launched by eight MAC schools of business in March 1986, the Journal has featured more than 700 authors who have contributed more than 330 research articles at the intersection of theory and practice. From accounting to marketing, management to finance, the Journal prominently covers the breadth of the business disciplines as a general business outlet intended for both practitioners and academics. As the Journal reaches out beyond the MAC in sponsorship, authorship, and readership, we assess the Journal’s first quarter century of impact.

The events of September 11, 2001 heightened the awareness of supply chain professionals to the threat of man‐made disasters on the security of supply chains. According to institutional theory, the environment in which an organization operates creates pressures (normative, coercive, and mimetic) to adopt “institutionalized” norms and practices in order to be perceived as “legitimate.” Using an institutional theory perspective, this paper identifies and explores the environmental drivers that motivate firms to engage in supply chain security (SCS) practices to thwart man‐made supply chain disasters.

Qualitative research in the form of 19 depth interviews with mid‐to‐high level supply chain management professionals is conducted.

The findings of the qualitative research indicate that four primary drivers of SCS exist: government, customers, competitors, and society. Implications and suggestions for future research are provided.

The qualitative findings call for future empirical testing.

Practitioners will benefit from the research presented here by better understanding what environmental factors are causing improved security measures in the supply chain.

This paper investigates drivers of SCS, an issue that is currently having an impact on supply chain operations worldwide. This is the first SCS study to investigate the reason behind why supply chains are implementing security strategies.

Consultants give some ideas on how expert systems could be applied together with applications currently being implemented.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

In these days of jargon and slang, to the purist it must seem that little is described by its real name, that is, during conversation. Most people refer to the city as “the smoke” and the city‐dweller's pseudonym for the country is “out in the sticks”, which, of course, could mean that “the sticks” are kindling to a fire that has not been lit, with the city “smoke” as the end‐product of the fire that is burning up those who rush hither and thither in its bedlamite streets and ugly office blocks. The cottage, the church and inn no longer completely fill the lives of the villagers; they now have piped water supplies, electricity and telephones; deep freezers, colour television and cars; they have moved closer to the city standards of comfort and convenience without losing any of the enduring qualities which make them different. And the countryman is very different to the town‐dweller—in outlook, habit and countenance. Even the villager who works in the town and city, and nowadays there are many of them, would not change his home in the country for a flat or terrace house in a mean street, despite the long journeying to and fro. At one time, it had to be a special type of girl who chose a home in these rural settings, with few or perhaps no neighbours and no corner‐shop, but now more and more are realizing that life in a village is easier on the whole family.